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Orders and Returns

Order Information

For detailed information on complaints and returns (withdrawal rights) of the goods purchased in our store, please refer to chapters 7 and 8 of the TERMS AND CONDITIONS.



If for any reason you wish to return any of the purchased products, you have the right to withdraw from the agreement for convenience within 14 days if the following provisions are fulfilled:

- the Goods are not prefabricated, manufactured according to the Consumer’s specifications or customized and created to fulfil their individual needs;

- the Goods are perishable or have a short shelf life;

- the Goods are delivered in a sealed packaging which cannot be returned for health or hygiene reasons after opening of the packaging, if the packaging was opened after delivery;

The deadline for withdrawal from the agreement expires 14 days after the date on which you came into possession of the property or on which a third party other than the carrier and indicated by you came into possession of the property. 

To exercise your right of withdrawal, you must notify us of your decision to withdraw from the agreement by a clear and explicit statement (for example, a letter sent by mail, fax or by e-mail). Below please find our contact details:

Friendly Food Monika Hrab
Śmigielska 13A
60-102 Poznań - Poland

You can use the withdrawal form template at the bottom of this page, however it is not mandatory.

To meet the deadline for withdrawal you only need to send relevant information on exercising your right of withdrawal prior to the expiry of the agreement withdrawal deadline.

Withdrawal effects: In the event of withdrawal, we shall immediately refund all payments received from you, including the cost of delivery of the items (except for of additional costs resulting from your selection of a delivery option other than the cheapest standard delivery method offered by us) and in any case not later than 14 days of the date we were notified of your decision to exercise your right to withdraw from this agreement. We shall make a refund using the same payment method you used in your original transaction, unless you expressly agreed to another solution; in each case, you shall not incur any charges in connection with this return. We may refrain from reimbursement until the time the item is received by us or until we are provided with a proof of postage sending the item back, whichever occurs first.

Please immediately send back or return the item and in any case not later than 14 days from the date you notified us of your withdrawal from this agreement. The deadline is met if you send the item prior to the lapse of the 14-day time limit.

You shall be required to incur direct costs of return of the goods. The amount of these costs is estimated to be the maximum of approximately 30 EURO.

You are responsible only for a reduction in the value of an item resulting from using it in a way other than necessary to establish the nature, characteristics and operation of the item.



In order for you to return the goods as soon as possible, we have prepared downloadable forms in the MS Office DOC and Adobe PDF format.


Return and complaint form:


- Click here to download a File in the .doc format

- Click here to download a File in the .pdf format


Should you have any doubts and questions, please contact us by  e-mail us at: shop@friendlyfoodshop.com  


To quickly check the exact details you need to complete the form associated with your order, simply fill in the fields below and click “Continue”

  • Enter the billing last name and email/ZIP as in the order billing address.

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